Customer Service
Returns & Refunds
A concise demonstration of the return and refund information customers expect.
Return window
Eligible demo purchases may be returned within 14 days of delivery after contacting support.
Condition requirements
Items should be returned securely packed, with supplied accessories, and without damage caused after delivery.
Refund flow
Returned items would be inspected before a refund is approved to the original payment method. Processing times depend on the provider.
Exclusions and damaged items
Personalized, hygiene-sensitive, or customer-damaged items may be excluded where permitted. Delivery damage should be reported promptly with useful photos.