Customer Service
Warranty
Demo warranty guidance for products purchased through the Nexora storefront.
Standard coverage
The demo assumes a limited warranty for faults arising during normal intended use. A receipt or order record would be required.
What is covered
Eligible manufacturing faults may be handled through diagnosis, repair, replacement, or refund depending on the circumstances.
What is not covered
Accidental damage, misuse, unauthorized modification, normal wear, and consumable parts are generally outside standard coverage.
Support process
Contact support with the order number, product details, fault description, and relevant photos before returning an item.